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Support & FAQ
Learn how MyKeeperCoach operates, understand your metrics, and find recording tips.
Parents or coaches upload match footage from the browser to secure cloud storage. During upload, you supply match details (teams, game date, keeper jersey number, and jersey color). Our analysis service then runs it through the best-performing AI model from our testing. Results are saved to your account. The report card is ready in about 2 hours.
Goalkeepers are typically the most underserved players on the pitch, often receiving vague instructions or general shot practices. Private coaching is incredibly expensive ($100–$200/hr). MyKeeperCoach provides elite-level, data-verified match reviews at a fraction of the cost, ensuring no goalkeeper is ever an afterthought again.
Clips upload from your browser to secure cloud storage. Our analysis service then runs it through the best-performing AI model from our testing. Results are saved to your account.
By processing videos directly in the cloud, we don't drain your phone's battery or memory. The serverless framework enables rapid parallel processing, meaning we can scale capacity instantly during tournament weekends and guarantee unbiased, objective evaluations.
Upload files from a single match together in one batch. The limits are:
- Maximum of 10 clips per match session.
- Any individual clip must be under 80 minutes in length.
- The combined total of all clips in the session must be under 150 minutes.
The uploader automatically scans video metadata and flags files that violate these rules, asking you to crop them before starting the upload.
These upload limits keep a session small enough for our analysis service to finish. The browser uploads to secure cloud storage. Our analysis service then runs it through the best-performing AI model from our testing. Results are saved to your account.
For best results:
- Mount your camera/phone on a tripod placed **directly behind the goal net**, elevated **6 to 8 feet**.
- Use a **0.5x wide-angle** lens setting. Ensure the entire goal and the 18-yard penalty box are visible.
- Film continuously without panning, zooming, or following the ball.
- Input your goalkeeper's jersey color and number during the upload prompt.
The AI calculates distance, angles, and keeper depth relative to the goal line. Constant framing from behind the net provides the geometric consistency needed for accurate positioning metrics. Proper jersey details prevent the AI from mistaking defenders or the opposing goalkeeper for your keeper.
When you start an upload:
- Screen Wake Lock: Automatically requests a system lock to keep your screen awake, preventing the device from sleeping.
- Auto-Pause/Resume: If you switch tabs or minimize the browser, the upload freezes state. Returning to the tab immediately resumes the upload.
Mobile and desktop OS environments aggressively terminate background network transfers in browser tabs to save battery. Screen Wake Lock keeps your device active, while Auto-Pause prevents browser tab termination, ensuring large video files finish uploading even on unstable connections.
Every match is graded across 6 core goalkeeper pillars (rated 0–10):
- Shot Stopping: Reflexes, block mechanics, catching and parrying.
- Positioning: Angles, depth relative to ball, and setting feet before shots.
- Cross Management: High balls, decision-making, and catching technique.
- Distribution: Passing, goal kicks, drop-kicks, and accuracy.
- Communication: Defensive organization, setting walls, and vocal calls.
- 1v1 Situations: Smothering breakaways, closing depth, and block saves.
Standardizing performance metrics across these 6 pillars provides a clear roadmap for development. Rather than tracking unhelpful team statistics like conceded goals (which depend heavily on defender performance), keepers track their own physical growth in the areas they control.
The Skill Radar is a visual spider chart on your dashboard. Use the dropdown context menu to filter averages across:
- `Latest Match Only`
- `Past 3 / 5 / 10 / 20 / 50 Matches`
- `Last 4 Weeks / 3 Months / 6 Months / All Time`
A radar chart makes multi-dimensional performance patterns obvious at a glance. Seeing your skills mapped out helps you spot developmental imbalances (e.g., strong shot-stopping but lagging cross management) so you can plan your next training sessions objectively.
The Trends tab displays a line graph of your historical ratings.
- Interactive Legend: Click on any of the colored skill pills at the top (e.g., Distribution, Positioning) to toggle specific lines on and off.
- Range Selector: Zoom the timeline in or out (e.g., Past 10 Matches, Last 3 Months) to see performance progression.
Goalkeeping requires consistency. Looking at single-game data can be discouraging after a loss. The Trends tab tracks your long-term curve, proving that focused practice pays off and giving you visual indicators of growth over time.
Navigate to the Manage Highlightstab. Here, you'll see a list of AI-generated timestamped clips. You can review clips, label them with specific tags (e.g., Shot Stopping, Distribution), and save them. You can attach up to 50 highlight clips.
Linking specific highlight clips directly to verified matches allows scouts to verify your metrics with raw game footage, reinforcing credibility.
No. Highlight clips work the same way on Free, Keeper, and Club. Clip length and video quality do not change with your plan.
Plans differ by analysis hours and video retention, not by how your highlights are cut or rendered, so every keeper gets the same reel quality.
Coach Ted is our interactive AI support widget in the bottom-right corner of the dashboard (available to logged-in users). Ted is equipped to:
- Diagnose platform issues (e.g. upload failures, billing rules).
- Answer soccer development questions (e.g. "What drills help with depth positioning on breakaway attacks?").
Goalkeepers train at all hours of the day. Coach Ted provides immediate, 24/7 technical and tactical support, ensuring players can solve problems or get training advice instantly without waiting for a human email response.
If Coach Ted cannot resolve your issue, type "Open a ticket" or select the ticket creation option in the chat widget. Input your issue details, and our administrative dashboard will log the ticket for human follow-up via email.
We use a hybrid support system. AI handles routine troubleshooting, while sensitive account issues or billing details are handed off to human support to ensure your issues are resolved accurately and securely.
Every plan includes: 1 keeper profile, AI match report cards, full radar chart with historical trends, age-adapted drill library, session notes + milestone badges, parent share view, coach seat, branded PDF reports, trajectory indicator, and unlimited pinned videos.
- Free: analysis hours to get started, 30 days video retention.
- Keeper: more analysis hours every month, 90 days video retention on monthly billing or 365 days on annual, and the Scouting Sheet.
- Club: pooled analysis hours for every keeper, club dashboard, club branding on report cards, admin controls and coach management, multi-team roster management, multiple keeper profiles, priority processing, dedicated support, and 365 days video retention. Contact us for Club pricing.
Plans differ by analysis hours and video retention, so a keeper can start on Free with the full feature set and move to Keeper when they need more hours. Current prices and hours are on the Pricing page.
Navigate to your dashboard, click **Settings**, and select **Manage Subscription**. This opens a secure connection to the Stripe Customer Portal, where you can modify card details, download invoices, or cancel renewals.
We use Stripe's official portal to manage subscriptions. We never store credit cards on our servers, ensuring bank-grade PCI-compliance and protecting your financial data.
Still have questions?
Log in to your dashboard to access Coach Ted, review your video analysis history, or open a direct support request with our technical support team.
Log In to Dashboard